Frequently Asked Questions

Buy Crypto with B21

B21 FAQ

Cards FAQ

Staking FAQ

B21 FAQ

B21 Invest is a mobile application that makes it easy for anyone to create and manage their crypto portfolio. The app is available on both iOS and Android platforms.

A crypto exchange will have a complicated onboarding process, technical constraints, management of phrases, wallets and keys which is largely focused for traders.
B21 is largely focussed towards the people who want to invest but not worry about managing keys or get lost in the complicated experience of the exchanges

No! Our team has put in extensive efforts so you can enjoy a seamless experience. Anyone can create a crypto portfolio on B21 !

No. We eliminate the complicated process of managing the keys, wallets and provide complete custody of your assets.

Yes. It is as safe as to keep your money in the bank.

Yes. You can deposit money to your cash balance, which will be readily available for your investments.

You can invest with as low as $25.

We are live in 82 countries. Please refer here for full list. 

Usually it takes 2-3 business days for the KYC documents to be verified. If there is some discrepancy with your documents, our KYC team reaches out to you directly to resolve the issue.

Do not worry, our KYC team will reach out to you soon. You can also drop a mail at [email protected] for any clarifications.

Cash balance is the money which is available in your B21 Invest app. Cash balance has no effect of market volatility and you can invest this amount to your portfolio or withdraw it in your bank account.

Please drop us a mail at [email protected] with your Phone number.

Yes, you can edit the portfolio allocation after sign up. Please refer here for more information

For US users, you can link your bank account via ACH. Please refer here for more detailed information.

Check with your mobile operator if you have subscribed for “Do Not disturb” service. If the problem persists, please shoot a mail on [email protected]

Please check with your bank if they are blocking international transactions. If the problem persists, please reach out to [email protected]

Tap on the Gear icon in the bottom pane and click on Security – Change PIN.

Card FAQ

You can apply for a free B21 card directly from the B21 Invest mobile application. You will be eligible to apply right from VIP level 2 upgrade.

You will also receive a mail with the tracking number of your parcel containing the card. Generally it takes 10-14 days to deliver

Crypto cards currently in the market are “Debit cards” that are not accepted at certain merchants. B21 is offering secured credit cards which are much widely accepted including airports, hotels, online merchants and even car rentals

Wirex and crypto.com offer a “debit card” which has limited acceptance

Secure credit card is the one where there can be transactions that can come even if there is no balance in the card. Since it is a secured credit card, the card is accepted at larger places including hotels, gas stations, card rentals, and many more places and hence the settlement can be greater that authorization and for credit card the bank has to honor it. We cover this by having a Security Deposit which can be withdrawn when you want to cancel/close the card

Yes, Your name will be mentioned on the card as per the submitted details. On the Instant cards it will say “21 VIP’.

Yes, please check the fee schedule here

It is a B21 branded card powered by VISA

Card is accepted worldwide at merchants wherever VISA is accepted

There is no limit per day. Based on the card you ordered, your card will have the maximum load limit per usage

The card load may take upto 12 hours. Card deposit requests received before 5 PM UTC will be loaded on the same day.

Yes, the interest will be paid on a monthly basis on the staked coins.

Once you cancel your card your security deposit will be credited to your cash balance after 3 months

Currently, there are 82 countries that B21 is operational at. You can see the list here. However, Russia, Ukraine and the USA residents cannot apply for cards as of now.

You can write to support and we will help you upgrade your card

You card will be delivered on the address you provided for the proof of address document for the card application

We are working on including them. You will be notified by app notifications,  our social media handles and our newsletters when we are ready to roll out these offers.

Yes. We have very rewarding affiliate programs for B21 cards. Please reach out to us at [email protected] to get the details of the program.

Click here for card activation.
Click here for linking the card on the app.

You can go to your settings menu in your mobile, select B21 Invest app and turn on the toggle button on for app notifications

You can go to card portal and change your PIN

You can go to card portal and use ON/OFF toggle button to block your card.

You can have only one eligible card with you as per your user level. If you want to upgrade your card, you can reach out to [email protected]

No, Currently we do not offer any supplementary cards.

Our proprietary multi exchange trading engine ensured that the best exchange rate is being offered to you

B21 card comes with 3 pay options – NFC (tap and pay), Chip and Magnetic strip

Yes, B21 card is a contactless card

If you want to cancel your card before the lock-in period, 50% of the locked tokens will be charged as card cancellation charges.
No card cancellation charges if you cancel the card after the lock-in period. 

Staking FAQ

B21 Earn is a feature for the users to Stake (or Unstake) their entire Crypto portfolio with a Single click and earn weekly rewards.

Staking is an activity where a user locks or holds his funds in a crypto wallet to participate in maintaining the operations of a proof-of-stake (PoS)-based blockchain system. You may think of staking as an alternative to mining.

As of now you can earn staking rewards on the following assets:

Bitcoin, Ethereum, EOS, Litecoin, Tether(USDT), Bitcoin Cash, Dash, BAT, LINK 

No. Eligible users can earn staking rewards on any eligible assets they hold on B21, regardless of where they purchase it.

Although investing in cryptos does come with an element of risk involved, there is no risk of staking your tokens. 

Minimum amount required for staking is $1 worth of crypto tokens. There is no maximum limit.

Staking is available for all the 82 countries B21 is live in. Check the list here. 

The account must be KYC verified. 

Refer to our Youtube channel for the video guide on how to stake.

Staking is done only on business days/hours (PST). It takes 4-8 hours 

You need to stake minimum 7 days to be eligible to get the staking rewards.

Each token gives a different APY (Annual Percentage Yield). You can check the staking dashboard to know about the APY for each token before you stake. 

US customers will receive the staking rewards in the same asset they staked.. Non-US customer will receive the staking rewards in B21 Tokens

You begin to earn rewards as soon your staking process is complete. Rewards are calculated every Friday and distributed every Tuesday. That means that if you stake tokens in the middle of the week, you will still earn prorated rewards on those assets through the accrual period on Friday. However, if you transfer your coins on Friday, Saturday, or Sunday, then in that case your first reward payment will be the following Monday.

The interest rates change on a weekly basis depending on the market conditions. Reward calculation schedule is as follows:

 

Reward accrual period: Friday 05:00:00 UTC to Friday 04:59:59 UTC.

Reward calculation price snapshot: Friday 05:00:00 UTC

Reward payment day: Tuesday, no set time. (user notified every week by mail) 

For US users – Yes, rewards earned on all coins in the wallet are compounded and you begin to earn rewards as soon as any funds are credited to your B21 wallet.

For Non-US users – Since the rewards are in $B21 tokens, they are not compounded.

Your staking will be in process till the staking is completed on the next business day. Till that time tokens are unavailable for unstake 

For US customers, rewards received in KIND will be automatically restaked . Rewards received in B21 tokens are not staked automatically.

Yes, rewards will be added to your portfolio balance every Tuesday.

Click on the “Trophy” Icon in your app and you will see your staked tokens..

No, you will have to unstake the tokens in order to use them.

You can unstake your tokens anytime after the staking process is completed

Please note that you might not be able to unstake until the staking process is complete. In case if you are consistently facing an issue, please reach out to [email protected]